I thought this might be an interesting post for you all. I haven’t talked a lot about my job, but I wanted to share it with you as it has become such a major part of my life.
I am a receptionist/guest coordinator at a local salon and spa. But this salon and spa is so much more. It is called The Rouge and it is a lovely place. The staff and owners strive to go above and beyond and do their very best for their clients. Definitely more high end than your average salon. They offer a wide range of services from many different hair colors and cuts for men, women and children as well as a whole menu of spa items from massages to facials, manicures and pedicures.
On any given day my job is mostly filled with answering phones, scheduling appointments, checking clients in and out. But I do a lot of extras as well. Housekeeping such as cleaning, dusting, mopping, organizing, getting people drinks and being a gopher as much as possible. I enjoy the fact that there is a lot of people interaction. Making customers feel special and going above and beyond to meet their needs and wants.
That job description so undersells what I do. There are anywhere from 4-10 people on the “books” (our scheduling program) on any given day. To break it down, there are so many steps that must be taken when scheduling an appointment that when I first started working there, I came home mentally exhausted every day for several months. There was just SO MUCH. And I was soaking it up like a sponge. While, after 6 months, and lots of hard work, a lot of it is second nature, there is a constant learning process as we get more familiar and better at what we do.
To give you an idea, each service, i.e. the different kinds of hair color and haircuts, each have a service code. Now, for ones we don’t know by heart, we can look them up pretty easily. For instance, ladies cut = 1 hcw, mens = cut 1 hcm, childs cut = 1 hcc, and there are also Junior miss = 1 jr miss and Junior gent= 1 jr gent. That is just the haircuts. There are then probably up to 20 different combinations of color services. Talk about mind boggling.
And speaking of hair color services, did you know there is a difference between a Balayage and highlights? And there is a Balayage and an ombre. Again, two different things. But then there is just a plain balayage, or a balayage with color, which means they darken your roots first, then do the balayage. I’ll spare you the headache of listing any more. 😀
Add to this constant craziness of trying to figure that out and NOT mess anything up, the fact that different stylists take different amounts of time to do things, and there are 18 stylists. Some do everything, some have certain services they do not offer, and we have to remember all that. Since that is impossible to remember that off the top of our head, we have notes tape to our computer screen in case we aren’t sure. Despite that, I have scheduled things wrong Many a time. It happens though. The girls are really good about knowing we have a lot to handle and rolling with it as much as possible. And I am not the only receptionist who makes mistakes, it is a fact of that many variables spinning around at any given time.
Needless to say, the job is constantly changing and is rarely boring. . . unless it is slow. But I find things to keep me busy, so it is what it is. One day I could be slammed from the moment I walk in the door, to the moment I leave. Other days, it feels like every other appointment is a no-show or a cancel. And everything in between.
Either way, I am thankful for this job and the many lessons I am learning and the lessons God has taught me spiritually through this journey.
Do you have any questions about my job? Ask me in the comments or tell me what you do for a living!
By God’s Grace,